info@spanishportuguese.com +1 (555) 123-4567

Frequently Asked Questions

Find answers to common questions about our translation services

What languages do you specialize in?

We specialize in Spanish and Portuguese translations, covering all major regional variants including European Spanish, Latin American Spanish, European Portuguese, and Brazilian Portuguese. We also offer English as a source or target language for these pairs.

How do you price your translation services?

Our pricing is based on several factors including word count, language pair, subject matter complexity, turnaround time, and service type (translation, editing, proofreading, etc.). We offer competitive rates starting from $0.10 per word for standard translations, with volume discounts available for larger projects.

How do you ensure translation quality?

We maintain the highest quality standards through our ISO 17100 certified processes. All translations are performed by native-speaking linguists with subject matter expertise, followed by rigorous quality assurance checks including editing, proofreading, and final review by a second qualified linguist.

What is your typical turnaround time?

Turnaround times vary based on project size and complexity. Standard documents (up to 2,000 words) are typically completed within 24-48 hours. Larger projects may take 3-7 business days. We also offer rush services for urgent needs with delivery within 4-12 hours for an additional fee.

Do you provide certified translations?

Yes, we provide certified translations that are accepted by government agencies, courts, educational institutions, and other official bodies. Our certified translations include a signed statement of accuracy and our company seal, meeting all legal requirements for official documents.

How do you handle confidential documents?

All our linguists and staff sign strict confidentiality agreements. We use secure file transfer protocols, encrypted storage, and follow GDPR and other data protection regulations. Upon request, we can also sign additional non-disclosure agreements (NDAs) for highly sensitive projects.

Do you use machine translation?

We use advanced translation memory and terminology management tools to ensure consistency and efficiency, but all translations are performed by human linguists. Machine translation may be used as a productivity aid for certain technical content, but it is always thoroughly reviewed and edited by professional translators.

What payment methods do you accept?

We accept various payment methods including credit cards (Visa, MasterCard, American Express), bank transfers, PayPal, and corporate accounts with net terms for established clients. Invoices are provided for all transactions with detailed breakdowns of services rendered.

What if I need revisions to my translation?

We offer free revisions for any translation that doesn't meet the agreed specifications or contains errors. Simply contact us within 30 days of delivery with your specific concerns, and we'll make the necessary corrections promptly at no additional cost.

Do you handle specialized industry content?

Absolutely! We have specialized teams for various industries including legal, medical, technical, financial, marketing, and academic content. Our linguists have relevant educational backgrounds and professional experience in their respective fields, ensuring accurate and contextually appropriate translations.

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